Frequently Asked Questions
Answers to all your questions about 7j7j
From claiming bonuses to deposit methods, VIP benefits, and account security — everything you need to know before playing at 7j7j, explained in plain language.
7j7j is a complete online gaming platform built for players in Bangladesh. Whether you are a new member or a returning one — how bonuses work, the easiest way to deposit money, the benefits of becoming a VIP, or how to keep your account secure — this page provides clear and reliable answers to all of those questions. Every answer is written in line with 7j7j's own policies. If you still have questions, our 24/7 support team is always ready to help.
Bonuses & Offers
When you open an account at 7j7j for the first time and deposit a minimum of ৳500, a 150% welcome bonus will be added automatically, up to ৳10,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. No separate code is needed — your first deposit activates the bonus.
7j7j's wagering requirement is 10x, applied only to the bonus amount — not to the deposit. So if you receive a ৳1,500 bonus, you need to place ৳1,500 × 10 = ৳15,000 in bets before winnings from the bonus become eligible for withdrawal. This is relatively straightforward and lower than most competitors.
Yes, in many cases an active bonus can be cancelled. However, cancelling a bonus will remove any balance earned from that bonus. Log in to your account and go to Settings, or contact the support team directly via live chat and they will complete the process for you. It is a good idea to read the terms and conditions carefully before cancelling a bonus.
Yes, bonuses at 7j7j must be used within a set expiry period. Once the period ends, any unused bonus is cancelled automatically. The expiry of each offer is clearly stated in the offer details. It is best to start using a bonus as soon as you claim it. Read the Terms and Conditions page for more information.
The 7j7j welcome bonus is capped at ৳10,000. So even though 150% of ৳14,000 would be ৳21,000, the cap means the bonus will be ৳10,000 and your total balance will be ৳24,000. No matter how large your deposit, the bonus will never exceed ৳10,000.
VIP & Cashback
7j7j VIP members enjoy weekly cashback, faster withdrawal processing, exclusive offers, and personalised support. The higher the tier you reach, the greater the benefits. For regularly active players, it is a long-term rewards programme that recognises loyalty.
7j7j has four VIP tiers in total:
Bronze — up to 0.2% cashback per week.
Silver — up to 0.5% cashback per week.
Gold — up to 0.8% cashback per week.
Platinum — up to 1.0% cashback per week.
Cashback at each tier is paid every week based on your net losses.
Bronze — up to 0.2% cashback per week.
Silver — up to 0.5% cashback per week.
Gold — up to 0.8% cashback per week.
Platinum — up to 1.0% cashback per week.
Cashback at each tier is paid every week based on your net losses.
At the end of each week, 7j7j reviews your gaming activity for that week. A portion is returned to your account according to the applicable cashback percentage. This amount is usually available with low or zero wagering requirements, making it easier to use than a bonus. Cashback tends to be credited on Mondays, but contact support for the exact schedule.
7j7j VIP tier progression is based on your regular and consistent gaming activity. The more frequently and regularly you play over time, the greater your chances of moving up. While specific thresholds are not published, active participation is the key factor. Use your account dashboard or live chat support to find out your current standing.
Casino & Table Games
In live dealer games, you play via a real-time video stream with a professional dealer broadcasting from an actual studio. You can see the dealer on screen and place bets with a click. Outcomes are determined by physical cards or a roulette wheel — not computer-generated results. It gives you the feel of a real casino from home.
7j7j table games offer a range of tables from low to high betting limits. Tables with smaller limits are available for new players, while tables with larger limits are available for experienced or VIP players. The exact limits for each table are visible before you enter the game lobby.
Teen Patti is a traditional three-card South Asian card game where the goal is to build the best hand. Andar Bahar is a straightforward card game where a single card is shown and you bet on which side — Andar (inside) or Bahar (outside) — a matching card will appear on first. Both games are available at 7j7j in live dealer format.
Yes, live roulette is available at 7j7j Casino. Roulette features a spinning wheel and a small ball. Players bet on which number, colour (red/black), or group of numbers the ball will land on. When the wheel stops, the pocket the ball lands in determines the winning number. Different types of bets have different payouts.
Baccarat is actually quite a simple game. There are essentially three betting options — Player wins, Banker wins, or Tie. Cards are dealt to two hands (Player and Banker) and whoever has a score closest to 9 wins. It is a great starting game for newcomers because you can play without any complex strategy.
Deposit Questions
The minimum deposit at 7j7j with any payment method is ৳500. For withdrawals, the minimum amount is ৳800. These limits apply across all methods — bKash, Nagad, Rocket, Upay, and bank transfer alike.
7j7j supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). All methods are secure and deposits are generally processed very quickly.
Log in to 7j7j, go to the Cashier or Deposit section, and select bKash. Enter the amount and send money via bKash to the number provided. Copy the transaction ID, paste it into the designated field, and confirm. Your account balance is usually updated within a few minutes.
If your balance has not appeared 15–20 minutes after depositing, first check your payment app to confirm the transaction was successful. Save the transaction reference number and contact 7j7j live chat support with it. The support team will verify the transaction quickly and resolve the issue.
7j7j generally does not charge any separate fees for deposits or withdrawals. However, your bank or mobile financial service provider (such as bKash or Nagad) may apply their own service charges — that depends on the respective provider's policy and is not within 7j7j's control.
Account Security
Never share your OTP, bKash PIN, Nagad PIN, or any password with anyone — not even someone claiming to be 7j7j support. The genuine 7j7j support team will never ask for your PIN or OTP. If anyone asks for this information, it is a fraud attempt. Stop the conversation immediately and report it to support through the official channel.
Yes. 7j7j uses industry-standard SSL encryption technology to keep your personal information and financial transactions secure. All data is exchanged through encrypted connections. Our servers and databases operate in a secure environment, and your information is not shared with third parties.
If you think there has been an unrecognised login or you can see unfamiliar transactions on your account, change your password immediately. Then contact 7j7j via live chat or email at [email protected]. The support team will assess the situation and take swift action, including temporarily securing your account if necessary.
The official address of 7j7j is 7j7j.lat. Always verify this address in your browser's URL bar before logging in. Any address with slightly altered letters or extra numbers (such as 7j7j-login.com or 7j7j7.lat) may be a phishing site. Never log in through links received from unverified sources on social media.
Yes, you can log in to your 7j7j account from a mobile phone, tablet, or computer. Keep in mind, though, that each account is for one individual. Sharing an account with another family member or opening multiple accounts on the same device is against our policy. Keep your password secure and be cautious when logging in from an unfamiliar device.
Still have questions?
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